Customer Service Specialist Call Centre (Banking in Malaysia - Hybrid))

We're Hiring: Customer Service Specialist for a Call Centre in a Bank (Based in KL, Malaysia)Experience: Fresh Grads up to 5 years experience (with & without experience)Language: English and Mandarin speakers (Any race can apply)Perks: Allowances (language and transport allowance)Working hours: On shift (shift allowance)Location: Intermark, Jalan Tun Razak, Ampang (MRT and LRT Stations)Job ObjectivesEnsure highest standard of service delivery on personalized phone services to our customers. Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests & maintaining database.Key ResponsibilitiesDeliver 24 hour one-stop customer service.Ensures highest standard of service delivery on personalized phone services to our customers.Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.Handling and resolving customer complaints proficiently.Displaying a high level of quality and professionalism when dealing with customers.Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.Maintain high integrity in delivery of honest value in every interaction and in our conduct with customerMaintains confidentiality of the Bank’s customers and data.Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.Key RequirementsAt least a recognized Diploma with minimum 2 years’ experiencesSPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be consideredFresh graduates are welcome to apply.Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 CallCentre service operationsExperience in Call Centre, Banking or Customer Service environment will be an advantage.Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.Possess a pleasant voice & good telephone etiquette.Resourceful, proactive, attentive to details and a good team player.Possess good communication skills (verbal and written English)Mandarin speaker is welcome too.LocationThe Intermark, Jalan Tun Razak(Walking distance from Ampang Park LRT & MRT station)