Customer Service Specialist-Latvia

MANDATORY REQUIREMENT:✔️ Only Latvian speakers are eligible to apply✔️ Candidates must be currently residing in LatviaWe are hiring for a fully remote, part-time role (20 hours per week).🕒 Shift Time:2:00 PM – 6:00 PM, Monday to Friday⚠️ Shift timing is fixed and not flexible📌 Role TypeThis is an independent contractor role:• Payment is based only on hours worked• You are responsible for your own taxes and statutory obligations• No additional benefits will be provided💼 Job Responsibilities• Manage and build strong relationships with merchants• Act as the main point of contact and resolve issues• Analyze data and KPIs to identify risks and growth opportunities• Implement retention and reactivation strategies• Communicate the platform’s value proposition• Maintain records using CRM and reporting tools