Dutch-English Customer Service in support of Booking.com - Work In Greece

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.Key ResponsibilitiesHandle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and EnglishProvide information on accommodation options, pricing, and travel guidelines to assist customers with their decisionsResolve customer complaints and issues efficiently to ensure a high level of satisfactionDocument all customer interactions and feedback in the CRM system for accurate tracking and follow-upCollaborate with internal teams to enhance service delivery and address client needs effectivelyStay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistanceRequirementsFluency in Dutch and English (both written and spoken) is essential; knowledge of other languages is a plusPrevious experience in customer service, preferably in the travel or hospitality industryStrong communication skills with a focus on being customer-oriented and professionalProblem-solving abilities and a proactive approach to addressing inquiries effectivelyExcellent organizational skills and the ability to manage multiple tasks in a fast-paced environmentFamiliarity with booking platforms and customer relationship management (CRM) software is desirableWillingness to work flexible hours, including weekends and holidays as necessaryRelocation to Greece is required for this positionBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..