Customer Service SuperStar

CUSTOMER SERVICE SUPERSTAR - JOB SHARE 2 DAYS PER WEEKNOT YOUR ORDINARY OFFICE JOBWe are the leader of our industry, offering a unique service to our clients nationally, creating precious moments that last a lifetime. Our company genuinely values every team member's contribution, and we pride ourselves on our culture of creativity, collaboration and community.About The RoleJoining us at a time of rapid growth and genuine excitement for our company, we are looking for a Superstar experienced in Customer Service who can take our interactions with our families to a new stage of awesome.You are the smiling voice on the other end of the phone, helping a parent who is genuinely excited to find their child’s first ballet class. Our perfect Customer Service Superstar can think on their feet, problem solve, troubleshoot and make it look easy. You are the essential link between our business and families, which is as important to us as our beautiful program.Our Customer Service Superstar is a motivated, self-sufficient and happy to contribute team player with a growth mindset and willingness to support our customers & business requirements. You're proactively taking our lives to a new level of magic and doing it instinctively. After the first day, we will wonder how we ever did it without you. You think 3 moves ahead. You don't do what's easy; you do what's bestThe Customer Service role is key in our company. You truly understand the importance of customer relations, knowing that our clients (our families) are the heart of our ‘why’. The team is based in our head office in Broadmeadow and reports to the Office Manager.Our perfect Customer Service Superstar will maintain and contribute to our everyday customer service & administration tasks. You'll elevate our customer relations to a level of wow!The role is a 2 day per week job share position Monday and Friday.Customer Service Key AccountabilitiesAnswering incoming calls as the first point of customer contactPrompt and efficient processing of customer requests and timely follow-up to meet specified service timesBuild strong customer relationships for continual businessAccurate entry and maintenance of data within our systemsTo Be Our Customer Service Superstar You Will HaveDemonstrated understanding of the importance of customer relations, knowing that our clients are the heart of our ‘why’.Ability to use multiple computer systems at the same timeExceptional written, oral and interpersonal skillsMeticulous attention to detailComprehensive understanding of Excel, Microsoft Office and confident learning new software programs.Your proven inspiring and solutions-based customer service skillsAdaptability to changeTo Our Customer Service Superstar, We OfferWork / Life HarmonyA workplace you want to come to every dayRespectExcellent salary plus superannuation with potential for growth for the right personFast-growing company with opportunities for role expansionA world of sparkly, pink ballet magic unlike any other workplace.Super hours 8am – 4pm in our Lambton OfficeIf you're the one we're looking for, we can't wait for you to start. We don't underestimate the value you'll bring. Applicants are encouraged to apply promptly as the recruitment process will commence immediately.In Your Cover Letter, Please Answer The Following QuestionsWho is your favourite superhero and if you could have any super power what would it be?How would your best friend describe you?What makes you our Super Star customer service who stands out from the crowd?NB: Applications sent without a cover letter addressing the above questions will not be considered.Job Type: Part-timePay: From $30.00 per hourExpected hours: 16 per weekWork Location: In person