Customer Solution Representative (Fixed Term Contract)

Some careers open more doors than others.If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.We are currently seeking an experienced professional to join our finance team in the role of Customer Solution Representative (Fixed Term Contract). In this role you will:Act in liaison with internal departments and branches to meet customers’ need and requirements.Bring down customer delinquency by achieving individual targets.Achieve all operational performance targets on a monthly basis.Ability to conduct effective Collection conversations to ensure to arrive at suitable and feasible outcomes for our customers.Adhere to professional negotiation skills and demonstrate high ethical standards aligned with the Collections operational guidelines.Meet the required operational efficiency and effectiveness.To be successful in this role you should meet the following requirements:Applicable for Sri Lankan citizens and Sri Lankan passport holders only.Successful completion of GCE O/L and GCE A/L Examinations.Excellent communication and interpersonal skills.Be able to work independently under pressure.A proven track record of learning fast and being a great team player.Closing Date: 11 December 2025Interviews/assessments will be scheduled starting from the day following the closing date, subject to confirmation. In the event you are shortlisted you will be informed via e-mail on the same.When applying please submit a full resume.You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.