Customer Solutions Manager

Customer Solutions Manager – Corporate TravelWe’re recruiting on behalf of a growing and innovative corporate travel company who are redefining the business travel experience. At an exciting point in their evolution, they’re looking for a Customer Solutions Manager to play a key role in ensuring their clients receive the very best service, support and partnership.This is an opportunity to join a forward-thinking business combining cutting-edge technology with a genuinely people-first service culture.Customer Solutions Manager – what will I be doing?Acting as the main day-to-day contact for corporate travel clients and their travellers, ensuring every interaction is seamless and positiveSupporting clients with travel enquiries, resolving issues quickly, and guiding them through the company’s technology platformBuilding strong relationships with clients to understand their needs and identify opportunities for improvementProactively engaging with customers to gather feedback, optimise travel programmes, and enhance user experienceCollaborating with internal teams across operations, sales and product to ensure a consistent, high-quality service deliveryAttending client meetings and review sessions, representing the business with professionalism and careMaintaining detailed records and contributing ideas for process and service enhancementsCustomer Solutions Manager – what experience do I need?Experience working within a corporate travel management company (TMC) or similar client-facing environmentProven background in customer success, account management or client supportConfident communicator with excellent interpersonal and problem-solving skillsComfortable working with online booking tools (OBTs) and familiar with travel technology platformsStrong organisational and analytical skills, with a focus on continuous improvementSelf-motivated, positive and proactive – someone who takes ownership and enjoys collaborating across teamsCustomer Solutions Manager – what else do I need to know?Full-time role, fully remote with standard hours (hybrid working available if preferred)Competitive salary plus performance-related bonusExcellent opportunities for career growth and professional developmentJoin a collaborative, forward-thinking team at a genuinely exciting time of expansion and innovation in the corporate travel sector