Customer Solutions Specialist (French / Dutch + English)

📍 Remote | 🕘 Monday-Friday, daytime scheduleInternational partners of MP Solutions are looking for Customer Solution Specialists with strong language skills to join their growing support teams.If you enjoy problem-solving, troubleshooting and providing clear, reliable support to customers in an international environment, this role is for you.Your responsibilities Support customers with product-, service- and solution-related inquiries Provide clear, accurate and timely responses via digital and transactional channels Troubleshoot customer issues and escalate complex cases when needed Proactively follow up on open cases and ensure resolution Support customers and internal teams with administrative and billing-related activities Work closely with global stakeholders and internal support teams Ensure proper documentation and case tracking Contribute to a positive customer experience and service quality Ensure compliance with data privacy and security policies Working hours 08:00-17:00 09:00-18:00 (role dependent)RequirementsWhat we're looking for Fluent English (C1) One of the following languages at C1 level: French 🇫🇷 Dutch 🇳🇱 Customer-centric mindset and strong communication skills Structured, solution-oriented way of working Comfortable using Microsoft Office and CRM systems (experience is a plus) Strong attention to detail and follow-up skills Ability to work independently and as part of a team Qualifications High school diploma (college level preferred) Previous experience in Customer Solutions, Customer Service, BPO or Support roles is an advantageBenefitsWhat we offer Full-time, stable position Paid training on systems, tools and brand-specific knowledge Competitive salaryCafeteria benefit package Friendly, inclusive team environment with regular engagement activities Opportunity to work with global tech brands Internal development and long-term career opportunities Fully remote work setup