Customer Success - IT / Saas B2B

Want to deliver tech with purpose, with people who care?Join us in our mission to create solutions that help keep children safe online.Who we are?Headquartered in Perth, Australia, with offices globally, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qoria’ brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 30.000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the worldWhat’s the opportunity?We are looking for a Customer Support - IT / SaaS B2C. Your mission will be to provide an excellent customer service directly to our customers in order to ensure our quality standards are met.Main ResponsibilitiesProviding excellent and extensive user support directly to our users.Using their own initiative to deal with user issues as appropriate.Developing relationships with customers and brand advocates.Use of a specification application to log, classify and track queries.Updating customers and team of news related to their queries and fixes in the product.General duties associated with the efficient running of the service.Covering other members of the team in their absence.Reporting and statistics.Why choose Qoria?In This Role, You Can ExpectEmployee Share SchemeEnhanced holiday & family leaveTech Allowance and much moreMore Importantly, You'llSupport tech with purpose...At Qoria, your work truly matters. With every customer interaction, you’ll be helping children stay safe online. It feels good to do good.With People Who Care...One of our values is ‘Care, Always’. Our Support Team lives and breathes that, every day. We also look after each other and help create a supportive environment for all.Through work that you love...Being a Customer Success Specialist takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.And a career that you own...A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessionsWe'd love to hear from you. Please submit your application if you would like to be considered for this opportunity.