Operations City Manager

About Ukio |We are one of the most promising startups of 2025 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, Paris and Milan. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals🥇.Our culture |We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?Role |As a City Operations Manager, you will lead all on-the-ground operations in your market. You will manage and motivate a team responsible for quality assurance, maintenance, and logistics — ensuring that every Ukio home meets our operational standards every single day.In this new operational structure, long-term planning and guest relationship management are handled by dedicated teams. Your focus is on execution, team leadership, process control, and results. You'll be measured by your ability to meet KPIs - speed, cost efficiency, quality, and readiness.This is a hands-on leadership role for someone who thrives on structure, accountability, and tangible outcomes.Responsibilities |Lead, train, and coach a local operations team across maintenance, apartments turnover, QA, and logisticsCreate structure - daily stand-ups, shift plans, and checklists - to ensure operational rhythm and focusFoster a performance culture with clear accountability and recognition for strong executionConduct regular audits and performance reviews to ensure high output and quality consistencyDeliver flawless daily execution across all operational workflows - readiness, maintenance, logistics, and inspectionsHit operational KPIs including readiness rate, SLA compliance, downtime reduction, and cost-per-unit performanceQuickly diagnose bottlenecks, implement corrective actions, and report progress against KPIsCollaborate with centralized planning and GX teams to execute schedules and priorities effectivelyEnsure SOPs are rigorously followed and continuously refined for efficiencyIdentify process inefficiencies, waste, and improvement opportunities — and implement measurable fixesDrive consistency and precision across the team's day-to-day workMonitor vendor KPIs, costs, and SLA compliance - hold partners accountable to high standardsMaintain control over stock levels for all consumables, linens, and suppliesEnsure supply chain reliability, minimal waste, and efficient stock movementPartner with the central procurement team to track costs and implement savingsAbout you |You have at least 5+ years of experience working as a Hospitality / Guest Operations Manager or similar role and have experience in managing a team of at least 10 people. Skilled organizer and effective communicatorFluent English and the local language in your market (Spanish/Portuguese/French/Italian)Flexible, resilient and content with ambiguity and changesConfident with working in cross-functional teamsComfortable performing in a start-up environment (high grit, act with great speed, and adaptive to change)Strong leadership skillsAbility for overviewing and improving operational processes to enhance efficiency and effectivenessGreat planner and keen eye for detail. Ukio's life benefits |Private Health Insurance with SANITASFlexible retribution with Payflow UKIO Anniversary gift Team buildings and office events Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!An amazing internal culture and no dress code!International working environment with many different nationalities!Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it's a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥We look forward to receiving your application!For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO's news, follow us on LinkedIn and Instagram!