Customer Success - Team Lead (Player-Coach)

Client Success Manager LeadRole OverviewJoin a rapidly expanding fintech transforming how brands access capital. As the Client Success Manager Lead, you’ll oversee and develop a team of high-performing Client Success Managers, ensuring they deliver exceptional client outcomes. You’ll coach, motivate, and scale the team while refining processes to drive efficiency and performance. This is a leadership role for someone who thrives in fast-paced, collaborative environments and loves building teams that overachieve.Key ResponsibilitiesLead, mentor, and scale a high-performing Client Success teamImplement and improve account management processes to boost client growthDrive sales excellence and efficiency through data and automationCollaborate cross-functionally with Revenue Operations, Enablement, and SalesHire, train, and inspire team members to exceed individual and collective targetsKey Requirements3+ years’ experience managing full-cycle sales or account management teams (ideally Fin-Tech/SaaS)Strong financial literacy/business acumen is highly advantageousProven success in hitting and exceeding sales or retention targetsStrong coaching and leadership track record with scaling teamsAnalytical mindset with the ability to make data-driven decisionsExcellent communication and stakeholder management skillsExperience in start-up or scale-up environments preferredFamiliarity with MEDDICC or solution-selling frameworks desirableDegree qualified (preference for business/economics backgrounds)Benefits25 days of annual leave plus public holidaysPrivate healthcare, life insurance, and critical illness coverEquity participation-be part of the company’s success storyPension plan and comprehensive family leave policiesGlobal flexibility: work remotely for up to 60 days a yearHybrid working options in multiple global officesWhy JoinLead a passionate team in one of the fastest-growing fintechs globally. You’ll shape the future of brand financing while enjoying genuine autonomy, world-class benefits, and opportunities for global growth.