Customer Success Assistant

Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.Together, let's shape the future and create real value for society, one innovative solution at a time.Your Mission As a Customer Success Assistant at Mercell, you will be part of the Customer Success Operations team. Customer Success is a team of 40 professionals delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions so that customers realize value in their investment with Mercell. This role will work with supporting Customer Success Managers and with customers in the public sector.We see the following qualities as important to thrive and evolve in this role:Being proactive.Team collaborator with high energy.Comfortable with difficult conversation.Results driven and adaptable to changes.Core Responsibilities Respond to and handle customer inquiries regarding billing, indexations and account information.Distribute and follow up on internal cases for quick resolution of customer problems.Maintain customer data in our CRM system and Case system and use tools to improve workflows.Build good customer relationships and work proactively to solve their needs.Support the Customer Success team in various projects and tasks.Required Qualifications Experience in customer service or a similar customer-facing rolesGood computer and system skillsStrong organizational skills and ability to handle multiple tasks simultaneously with precisionExcellent oral and written communication skills in Swedish and EnglishPreferred Qualifications Knowledge of JiraCustomer management skillsExperience working in CRM systems and case management systemsBasic financial understanding; ability to manage and resolve billing issues effectivelyStart date: As soon as possibleDuration: 6 months (full time), with a possibility to extend to 12 monthsWorkplace type: HybridLocation: Stockholm, SwedenApplication Deadline: 24 November, 2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them