Customer Success Engineer

About FoursquareFoursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.About Foursquare Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.About The PositionFoursquare is looking for a Customer Success Engineer to join our team in our Belgrade office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.Working from our Belgrade office, you will collaborate with Customer Success, Data Science and Engineering to support measurement and reporting setup of new products and data feeds for all client reporting purposes. You will also be in charge of campaign management, checking for breaks, and troubleshooting. In addition, you will be responsible for the scoping and implementation of custom internal solutions and projects to improve efficiencies.In this role, you’llAnalyze, reproduce, and troubleshoot client issues related to the Attribution productWork closely with our Customer Success, Product Management, Data Science, and Engineering teams to unblock clients and resolve any issues they are facingServe as a primary technical point of contact for customers, and engage with other internal teams as neededOwn and be an expert on internal tools and analysis Collaborate with other teams to develop new tools as needed to make your, and their, jobs more efficientWhat You’ll NeedB.Sc. in a technical field such as computer science, or equivalent experience3+ years of experience in support/solutions/sales engineering or similar roles3+ years of experience working with SQL (we use Postgres, Hive, Athena) and Python (Pandas, PySpark, etc; particularly working with big data)1-2 years of experience with shell scripting1-2 years of experience with at least one other programming language (Scala or Java), competent at reading and understanding codeStrong written and verbal communication skills, including being adept at translating technical concepts for non-technical audiences, and vice versaA sense of curiosity and an interest in “figuring things out”Strong data analysis and troubleshooting skills, experience with notebooks (Databricks, Jupyter, etc) for analysis is a major plusYour own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!Nice to haveExperience with AWSExperience with GitFamiliarity with using APIs and SDKsBackground in AdTechBackground in GISBenefits And Perks25 days of paid vacation – take the time you need to rest and rechargePrivate medical insurance – comprehensive coverage for you and your familyFitPass – flexible access to gyms, wellness classes, and sports facilities across SerbiaHybrid work schedule – in-person collaboration Tuesday–Thursday, with company-paid lunch on office daysGrowth Investment Program – funding and resources to support your personal and professional developmentTech setup – we’ll provide a company laptop and the essentials to help you get up and running smoothlyThings to KnowFoursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Foursquare Privacy PolicyThings to KnowFoursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Foursquare Privacy Policy