Customer Success Executive

Are you ready to believe in a mission that matters? At Applova, our mission is to champion small to mid-market restaurants, inspiring them to thrive and uniting communities around their success. We empower local heroes with passionate, trustworthy solutions. Want to be a part ?The Opportunity:At Applova, we are looking for an individual who possesses a strong drive for results. Duties for the Customer Success Specialist will include a broad range of tasks such as maintaining ongoing customer relationships with key clients, acting as their trusted advisor, providing product training, actively participating in upselling efforts, and minimizing churn rates.You will be responsible for managing the key customers. You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, consult on marketing, advise best practices, product upsell, and handle customer complaints and requests.The successful candidate must be social and analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. The ideal Customer Success Specialist should engage with customers, maximize value, and create strategies to grow our customer base.Responsibilities:Take on key accounts and begin nurturing relationships.Be responsible for developing and managing customer portfolios throughout the customer lifecycle.Hold product demonstrations and training for customers.Drive product adoption by analyzing product usage and providing marketing strategies and recommendations.Handle and resolve customer requests and complaints.Analyze customer health and set up goals to improve customer experience.Evaluate and improve tutorials and other communication infrastructure.Sustain business growth and profitability by maximizing value.Mediate between clients and the organization.Minimize customer churn.Desired Skills and Experience:Qualified in SLIM, CIM, Business/Marketing Degree, or equivalent.2+ years of experience in Account Management, Relationship Management, or a similar role.Excellent communication skills with a strong command of English.Having experience in eCommerce, Payments, Point of Sales, or IT solution-based selling; knowledge of market behavior, products, and opportunities.General technical proficiency using softwareExcellent organizational and presentation skills.Adaptability in a fast-paced environment.Selected candidates will work on US work hours (7PM - 4AM) and can expect an attractive remuneration package with other corporate fringe benefits.Please submit your CV to careers+css@applova.io and quote “Customer Success Executive” in the subject line.