Customer Success Manager - AWS Solutions

Customer Success Manager - AWS Solutionscontract type: full-time | working model: hybridlocations: Sofia, Bulgaria Do you enjoy building strong customer relationships?Are you excited about helping companies get real value from AWS?Want a role where you guide customers, solve problems, and drive outcomes? We’re looking for a Customer Success Manager to support customers using our AWS Managed Services. You’ll be the trusted point of contact, helping them get the most from their cloud environment, driving adoption, and ensuring long-term partnership success. You’ll work closely with technical teams, monitor customer health, resolve challenges, and identify ways to improve cloud outcomes. What you’ll doBuild strong relationships as the primary contact for AWS Managed Services customers.Understand customer goals and ensure they get maximum value from their AWS environment.Coordinate issue resolution with internal teams and proactively address risks or blockers.Guide customers on best practices and provide training or resources when needed.Manage contract renewals and identify opportunities for service expansion.Share customer feedback internally to influence product and service improvements.Job Requirements Experience in customer-facing roles like Customer Success, Account Management, or Service Delivery.Strong communication skills with the ability to translate technical topics into clear guidance.Problem-solving mindset with confidence in handling customer challenges end to end.Ability to think strategically, understand business drivers, and advise on cloud value.Comfortable working with technical teams and understanding cloud-focused environments.Eperience in at least one relevant area: AWS/cloud computing, digital workplace, or IT services. Technical skills that help you succeedKnowledge of AWS concepts (architecture, cloud operations, cost optimization, or migration basics).Ability to work with technical stakeholders from engineers to leadership.Familiarity with managed services or cloud operating models is a strong plus. Our company benefits vary based on your location, but always include:Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).A mentor who supports your successful start and is at your side with advice and action.President’s Club: Recognition awarded by leadership and your peers.Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.Lifelong education: A variety of training and development opportunities.Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.Company description SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.