Desktop Services Specialist

Search by KeywordShow More OptionsLoading...Country/RegionAllLanguageAllField of WorkAllClearSelect How Often (in Days) To Receive An Alert:Create AlertSelect How Often (in Days) To Receive An Alert:Apply now » Start apply with LinkedIn Apply Now Please wait...Date: 27 Nov 2025Company: CETIN BulgariaLocation:Sofia, BGDesktop Services SpecialistCETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 290 professionals, and our customer-driven strategy.CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.We work with highly skilled, highly motivated, world-class experts.Join CETIN and be part of this team!Role Overview:The Desktop Services Specialist is providing support for end users, managing incoming tickets in Service Management system. Being part of the Service Desk team, you would be also responsible for providing expert support for IT requests and incidents, process automation, workflow etc. Another important part of the role consists in ensuring continuous support regarding HW and SW issues in the company’s retail stores.Your Main Responsibilities Would Be:Organizing flow of receiving, dispatching and resolving service request tickets and handling incoming callsProviding end user with expert IT support for hardware and software related issuesCentralized SW deployment to end user devices using automation toolsPatch management for end user computersImplementation, operation and maintenance of IT device management platformsCreating knowledge base articles, procedures and user manualsMaintaining high level of user satisfactionHandling daily routines and performing tasks in cooperative team.What We Would Expect From You:Excellent knowledge of client operating systems and system softwareExperience in troubleshooting and problem solving on end user computersKnowledge of device management platformsKnowledge of hardware maintenance and LAN structural cablingGood English (both written and verbal)Ability to work in an international teamAbility to initiate and drive improvement and changeOur Offer:Working opportunity in a collaborative teamPositive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goalsAnnual bonus based on your personal performancePreferential prices for mobile devices and accessoriesUnlimited mobile services and mobile internetFlexible working hoursMonthly food and gift vouchersTransportation allowanceAdditional health insuranceUp to 25 days annual paid leaveOnly short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.Apply now » Start apply with LinkedIn Apply Now Please wait...