Customer Success Manager - Saudi Arabia

CUSTOMER SUCCESS MANAGER | AGENCY SALES | RIYADH, SAUDI ARABIATravelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture. What’s Travelport?Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change. We are on a mission to power the future of travel; come join us. What does a great Customer Success Manager do?The Customer Success Manager (CSM) joins an international team of CSMs across EMEA, where personal development, collaboration and adaptability are at the heart of the team. The CSM assists the national account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with a wide range of roles within the customer’s organisation as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories. The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios. The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site & virtual support provided. Responsibilities include: Provide professional demonstrations, product & data consultancy and functional support, in line with the Account Business PlanDevelop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customerEnsure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customerWork with the Account Manager to run and promote Customer focus days. Attending Travelport TradeShows and Corporate Event Days where appropriate.Develop scripts and customised rules, for customers, on a consultancy basis.Who we are looking for in this role:Technical understanding of GDS functionality and Industry related work experience would be advantageous (technical/functional skills)Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)Ability to develop strong customer relationships through a collaborative, consultative, reliable and empathetic approach (relationship management) Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:Are always ready to give it your all and deliver high quality workAre excited to use your creativity and innovative thinking to try new thingsTake responsibility and own your work Are courageous and ambitious to challenge what’s been done beforeIf you are a Saudi National and Interested? We’d love for you to get in touch!* *Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there. About UsTravelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.Unconflicted and independent, we are re-inventing a simpler future for travel’s complex ecosystem.Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.Travelport is on a mission to make Travel easier and more rewarding for everyone.About the TeamThe Customer and Marketing Organization is responsible for enhancing the overall experience of the customer in their journey with Travelport, be that the experience of our agency, corporate, air, hotel, car or other customers.The objectives of the Customer and Marketing organization is focused around developing a culture of “customer centricity” throughout the organization, including:Looking at how we actively seek, and then use customer feedback to drive improvement in our NPS scores and the overall customer experience.Strengthening and growing our data analytical capabilities.Developing and executing a holistic product and customer services strategy that meets the needs of our customers.Heightening our focus on end-to-end product management to understand how we can maximize our platform capabilities.We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.