Customer Success Manager

As a Client Relationship Manager at Designity, you will drive strong client relationships, ensuring satisfaction while identifying opportunities to upsell services that align with client goals. You'll be the primary point of contact from day one, helping clients get the most out of their experience while playing a direct role in Designity’s growth.You will also leverage AI powered tools to enhance client management, improve communication, and support a seamless service experience. Your ability to anticipate client needs, identify growth opportunities, and collaborate cross functionally will be key to delivering lasting value.Designity is a Creative-as-a-Service (CaaS) platform that empowers businesses with a flexible, high-quality, and scalable alternative to traditional agencies and in-house teams.Our unique model connects marketing and creative leaders with the top 3% of US-based creative and marketing talent, all led by experienced Creative Directors, Project Managers, and Marketing Strategists. Through our collaborative platform, we streamline the creative process, ensuring fast, high-impact execution without the inefficiencies of hiring in-house or the high costs of traditional agencies.Brands like Calendly, Kung Fu Tea, and Marriott Hotels trust Designity to handle their design and marketing needs—proving that there's a better way to scale creativity. Unlike in-house hiring, which is expensive and skill-limiting, or marketplaces like Upwork and Fiverr, which lack reliability and creative oversight, Designity delivers a seamless, results-driven approach that makes creative collaboration effortless.PRIMARY RESPONSIBILITIES:Set clients up for success by aligning account setup, project scope, and services with their specific goals and business needsProactively identify signs of client dissatisfaction and resolve them with thoughtful, creative solutionsIdentify upselling opportunities based on client needs, usage patterns, and business goalsBuild long term client relationships by maintaining strategic alignment and consistent communicationAnalyze client health metrics to reduce churn and maximize lifetime valueBuild a client satisfaction tracking system to monitor engagement and sentiment over timeTrack and report on client satisfaction and engagement levelsFacilitate communication between clients and internal teams to preempt and solve problemsOnboard new clients and handle day to day requests from current clientsLeverage AI tools to support client insights, communication, and service optimizationREQUIREMENTS:5+ years in client facing roles such as customer success, account management, or relationship managementExperience working with marketing or design firmsProven ability to identify upselling opportunities and expand client engagementExperience using AI powered platforms or tools as part of a modern client management workflowStrong problem solving skills with a commitment to follow through on all communicationsExcellent communicator with strong sales instincts and interpersonal skillsProactive relationship builder who collaborates well with internal teams and clientsHighly organized, detail oriented, and capable of managing multiple accounts simultaneouslyThrives in fast paced, high growth environments (especially startups)Bachelor’s degree in Marketing, Communications, Business, or a related fieldMust be available from 9:00 a.m. to 5:00 p.m. U.S. Eastern Time (EST). For those in other regions (e.g., Europe or South Africa), at least 6–7 hours of overlap with these hours is required.BENEFITS:Join a company at the perfect moment! Career making opportunity.Work remotely full-time, within a virtual office environment.Unwind during the flexible PTO (available after 90 days), and company holidays.Professional growth opportunities and ongoing training.Enjoy dedicated focus times designed to boost your productivity and creativity.Competitive salary plus performance-based incentives.Fast moving, values driven, globally distributed team.In order to be considered for this position, you need to complete the application process at https://www.designity.com/careers/client-relationship-manager-rolePlease do NOT follow up on your application. We will be in touch within 2-3 weeks if you're qualified. At Designity, employment decisions are based on business needs, qualifications, and merit. We are an Equal Opportunity Employer, valuing diversity in culture, perspectives, skills, and experiences, which strengthens our team, clients, and products. Be cautious when applying. Official communications from Designity will come only from the Designity.com domain. We will never request payment details. Beware of scammers using fake domains like Designity.team to attempt fraud.