Customer Success Manager

Role DescriptionThis is a part-time hybrid role based in Hong Kong SAR, allowing for a combination of in-office and remote work. As a Customer Success Manager, you will collaborate with clients to ensure their satisfaction by building and maintaining strong relationships. Your responsibilities include developing customer retention strategies, providing exceptional customer service, analyzing client needs, and identifying opportunities to add value. You will act as a crucial link between the clients and internal teams to ensure effective communication and successful project outcomes.QualificationsProven ability in Customer Satisfaction and Customer ServiceExperience in Customer Retention and Relationship BuildingStrong Analytical Skills to interpret data and understand client needsExcellent communication and interpersonal skillsDetail-oriented and organized with the ability to manage multiple accounts effectivelyProficiency in CRM software and tools is an advantageEducational background in Business, Marketing, or a related field is preferredPrior experience with advertising or marketing agencies is beneficial