Customer Success Manager

🚀 Founding Customer Success Manager (B2B Data & AI Training)Are you a top-performing B2B Customer Success or Account Manager ready to move beyond managing a mature portfolio and build a function from the ground up?We are iO-Sphere, an EdTech redefining higher technical education in the booming Data and AI space. We offer a unique, premium product model that combines government-funded skill-levy programmes with high-value commercial training. This differentiated model gives us a major competitive edge in a strategically shifting UK market.This is a Founding Role on our commercial team. Your success in driving client expansion and retention will be the core engine that fuels our company's next phase of growth. This offers an unparalleled opportunity for financial and career upside as an early commercial leader.What You Will Own: The Client-Growth P&LYou will be the primary commercial owner for client success post-sale, focused ruthlessly on quality and expansion.Expansion Revenue Ownership: Your primary KPI is driving renewal and expansion revenue by identifying, scoping, and closing opportunities (new cohorts, cross-selling commercial training, etc.) within existing Enterprise and SME accounts.High-Touch Client Strategy: Lead the strategic relationship with our key clients, ensuring the flawless delivery of our premium training programmes. Conduct executive-level Quarterly Business Reviews (QBRs) to prove measurable Return on Investment (ROI). Be willing to lead from the front and roll up your sleeves to ensure we're delivering amazing programmes - from internal marketing support, to project management, and troubleshooting.Quality & Advocacy: Act as the critical link between the client and our internal delivery teams9. You will turn successful outcomes into formal advocacy that empowers our entire B2B sales funnel. We aim for an "Ofsted outstanding" culture and rating, which starts with client success.Strategic Input: Provide structured client feedback directly to the Learning Design function, helping to refine our modular-first product roadmap to exploit major upcoming regulatory changes like the Growth & Skills Levy (GSL).The Profile: A Strategic, Outcome-Focused BuilderThis role requires a rare blend of client relationship depth and commercial hunting skill.B2B Sector Experience (Essential): A demonstrable, strong track record in Customer Success, Account Management, or Client Services, ideally within the UK B2B Skills, Training, or skill-levy sector in England.Revenue-Driven: Proven experience generating significant upsell, cross-sell, or renewal revenue from an existing client base.Founding Mindset: You thrive in ambiguity and are excited by the challenge of designing the playbook for the Customer Success function. You are disciplined, process-driven, and understand that early-stage growth requires sacrifice for long-term reward.Location: England (Preference for London or nearby)Compensation: £50-75k + Significant Performance-Based Bonus Structure (aligned with expansion/renewal targets)We believe that a diverse and inclusive workplace is essential to our success. We welcome applicants from all backgrounds and are committed to building a team that represents a variety of experiences, perspectives, and skills.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We love unconventional applicants! If you're wondering if you're a fit, apply so we can have an initial discussion!