Customer Success Manager

Job Title: Client Success ManagerLocation: 100% RemoteType: Retainer ContractRequired Form: https://forms.gle/s3pq4BZbfvXGKWaa7*Important: Any applicant who does not submit their answers via the form will not be considered.AboutLost Media is a fast-growing global talent agency. We’re hiring a Client Success Manager to support and manage relationships with the content creator and influencer talent we represent.This role is for someone who is highly organised, calm under pressure, and an excellent communicator. You should be able to build trust, keep things running smoothly, and ensure talent feel supported while maintaining high standards.You’ll act as a key point of contact for talent while coordinating internally to keep everything aligned and moving forward.What you’ll be responsible forActing as the primary point of contact for talentManaging day-to-day communication across WhatsApp, Slack, and emailRunning regular check-ins and maintaining strong relationshipsCoordinating with internal teams to keep work on trackManaging timelines and setting clear expectationsReviewing performance data and flagging opportunities or risksHandling issues and problem solving quickly and calmlyEnsuring talent satisfaction and long-term retentionWhat we’re looking forExceptional communication skills and high emotional intelligenceHighly organised with strong attention to detailCalm and solutions-focused under pressureProactive mindset with strong ownershipAbility to build trust and influence outcomesComfortable managing multiple personalitiesStrong judgement and professionalismBenefitsRemote and flexible workingCollaborative and high-performance environmentOpportunity to grow as part of the core teamWork closely with high-potential online personalitiesPlay a key role in talent growth and retentionHow to applyIf this sounds like a strong fit, please complete the required form: https://forms.gle/s3pq4BZbfvXGKWaa7You’ll be asked to provide basic details including your experience, location, availability, and communication strengths. We’ll review submissions and invite shortlisted candidates to interview.