Customer Success Manager

Customer Success ManagerPaying £80k–£110k + Equity2 days a month in the office (Central London)Oliver Bernard have partnered with a B2B software house that builds frameworks enabling platform teams to create platforms for developers to ship software faster, more securely, and at higher scale.This is a Founding Customer Success role where you will build the Customer Success framework from scratch, bridging the gap between Sales, Support, Engineering, and Product during Sales Processes. ResponsibilitiesBridge the gap between Sales, Product, and Engineering during the POV/sales processDesign stakeholder engagement approaches for large, complex organisationsEstablish and run Proof of Value sessions with new customersWork with customers to generate roadmaps tied to organisational valueRun design exercises to identify business requirements and prioritiesWork closely with the C-suite on strategy and day-to-day executionExperience & RequirementsExperience in B2B SaaS or enterprise tech (with a high number of customers)Strong facilitation skills (essential) — managing complex stakeholders in large organisationsStrong understanding of software systems of work (essential): Agile processes, XP, systems thinking, Lean Startups, Kanban processesBackground in Product (Product Management, Agile Coaching) and/or customer-facing roles — either Sales or Customer SuccessPrevious experience in a company that sells vendor-to-business software with POV processes (nice to have)Consultancy or Finance experience (FinTech, Investment Banking, FS)This is an exciting opportunity to join the business during their growth phase — they are already acquiring enterprise customers at an accelerating rate and are in a strong position.If you are a collaborative Customer Success Manager who thrives on ownership and can combine strategic thinking with day-to-day execution to build a successful customer success framework, then please apply now!