Customer Success Manager

Customer Success Manager – Growth & Expansion (eCommerce SaaS / AI)Location: London (2 days/week) – Flex for the right personLooking for a Customer Success role where you own revenue, not tickets? This high-growth SaaS scale-up is redefining how eCommerce brands use real-time shopper data to drive onsite performance and conversion. They’re now hiring a commercial Customer Success Manager who can turn logos into long-term, strategic revenue partners.The BusinessA venture-backed, founder-led SaaS company operating at the intersection of AI, personalisation and eCommerce performance. Their platform gives digital and trading teams the intent intelligence they’ve never had enabling smarter decision-making and measurable uplift in conversion.Early stage. Rapid growth. Zero playbook. You’ll help build it.The RoleYou’ll take full ownership of a portfolio of high-value retail and eCommerce clients driving adoption, expansion and long-term growth.Build high-impact relationships with senior commercial stakeholdersDevelop account growth plans and deliver measurable revenue outcomesIdentify upsell, cross-sell and renewal opportunities across your accountsAct as a strategic advisor on optimisation, intent data and performance insightsInfluence product decisions with real customer feedback and use casesThis isn't support. It’s strategic, revenue-responsible Customer Success.What You’ll NeedProven experience in Customer Success, Account Management or Growth within B2B SaaSA commercial mindset — confident driving renewals, expansion and negotiationStrong understanding of eCommerce, conversion or digital performanceAbility to operate in a fast-paced, early-stage environmentCredibility with senior stakeholders (Heads of Digital, Trading, Marketing, etc.)What’s on Offer£60k – 80k basic + bonus tied to growth & retentionLondon-based team (2 days p/w) with flexibility for the right personDirect access to founders and influence over GTM & productA genuine opportunity to shape Customer Success from the ground upIf you’re energised by growth, data and turning customers into true partners — this is your next move.