Performance Team Coordinator

Role ObjectiveThe Performance Team Coordinator will play a key role in keeping our high-performing sales team running smoothly and enabling us to grow. We've seen huge success growing this team in-house, and as our data pool grows, we have even bigger ambitions to take this team to new heights! You'll own the day-to-day operations that keep the Restart channel performing, from recruitment, data uploads and shift planning to onboarding and sales training support.Reporting directly into the Restart Team Lead, you'll have the opportunity to support performance management, coaching, and incentives, helping drive results and maintain the brilliant culture that defines our sales floor.Key Responsibilities2. Sales Support & Performance3. Recruitment & Onboarding4. Culture & Engagement5. Continuous Improvement Operations & AdministrationManage daily data uploads, call lists, and ensure lead rotations are accurate and up to dateSupport with contracts, onboarding, equipment setup, and general adminMaintain accurate records for attendance, shifts, and performance metricsOversee rota coordination and Deputy sign-offTrack equipment inventories and ensure agents have what they need to deliverAssist the Restart Team Lead in monitoring daily and weekly sales performance. Your ability to coach and advise in Sales technique is key. Participate in call-listening sessions and provide feedback to agentsHelp prepare reports on conversions, SPS, and performance against targetsSupport performance management and escalation processes where requiredContribute to training refreshers and ongoing agent developmentSupport recruitment by posting job ads, screening candidates, and coordinating interviewsPrepare new-starter packs and onboarding materialsHelp ensure new hires are fully equipped and integrated into the teamHelp create a fun, positive, and motivating team environmentEnsure the office is always looking its best and it's an inspiring place to be (it needs to look AMAZING!)Ownership of hot desk seating plan to ensure agents always know where they are working Oversee equipment log and safe storage Support with planning incentives, socials, and team recognition momentsEnsure communication between agents and management is clear, consistent, and upbeatIdentify opportunities to improve processes, training, and reportingSupport the integration of AI tools or system enhancements introduced by the Restart Team LeadGather feedback from agents and contribute ideas to improve efficiency and moraleMeasures of SuccessWeekly and monthly sales targets consistently achievedMonthly recruitment targets met Accurate data, rota, and performance tracking maintainedSmooth onboarding and low agent churn (40% retention after 6 weeks)Positive feedback from agents and team leadershipRequirementsSkills & ExperienceExperienced in Sales and working in this environment Organised, proactive, and detail-driven, enjoys getting things done and working independentlyConfident communicator with strong people skillsComfortable working in a fast-paced, sales-focused environmentExperience in admin, operations, or sales coordination preferredProficiency with Google Sheets/Excel and general CRM familiarityInterest in developing leadership and coaching skillsBenefitsWhy Join UsBe part of a supportive, high-energy team shaping how we grow our Restart channelGain experience in both commercial and people management within a scaling brandWork in a creative environment where ideas and initiative are valued