Customer Success Manager (Seoul, Korea)

Mendix – The Leading Low-code Application Development PlatformThe Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.Join Mendix, a Siemens business, to lead digital transformation through cutting-edge low-code technology. We're investing to accelerate our momentum, and we're looking to grow our APJ team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you.Key ResponsibilitiesServe as a trusted advisor to enterprise customers, driving measurable business value through adoption of our cloud platformLead customer engagements by applying best practices and expert guidance to accelerate time-to-value and platform maturityUnderstand customer priorities, quarterly metrics, and portfolio dynamics to identify opportunities for expansion, retention, and growthBuild strong customer champions and foster loyalty through strategic relationship managementGuide customers through their digital transformation journey, challenging the status quo and leading change initiativesDefine and implement successful deployment strategies, leveraging deep knowledge of change management and platform capabilitiesContinuously learn and apply new platform features to deliver enhanced customer outcomesCollaborate cross-functionally with Sales, Expert Services, and other internal teams to align on expansion, renewals, and customer success Advocate for operational improvements across departments, promoting a culture of partnership and collaborationWhat We’re Looking For8–10 years of experience in consulting or SaaS-based technical account management, with a proven track record of driving adoption, renewal, and expansion in enterprise accountsExperience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology Familiarity with Cloud Industry and IT Systems Management knowledge Demonstrated success working with partners and within partner ecosystems to scale customer impactStrong technical foundation with the ability to articulate how technology drives business value across diverse stakeholder groupsExperience analyzing complex situations, developing strategic action plans, and leading cross-functional teams to executionExceptional executive-level communication, presentation, and interpersonal skillsHighly organized, detail-oriented, and resourceful with a metrics-driven approachSelf-starter who thrives in fast-paced, ambiguous environmentsPassion for continuous learning and applying new technologies to customer challengesBachelor’s degree or equivalent experience required; Master’s degree preferredIf you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.Equal Employment Opportunity StatementMendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.