Customer Success Manager Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Metro Manila. Open to candidates willing to work night shift.About The OpportunityDayforce is currently seeking a dynamic Customer Success Manager Sr. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.What You'll Get To DoLead partnering with customer on development of joint customer success plans, value plans and other essential customer assets. Review and maintain such joint assets on a regular basis, contribute to ingoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitating executive success reviewsConduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trendsOrchestrating partnership with the sales teams, services teams and partners to ensure success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and leads and pass them on to sales for executionDemonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationshipsLeading preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendationsGenerating revenue as and when required, from existing customer base, by for example: recommending/promoting value added services, participating in sales performance incentive programsDeveloping account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on time renewals, and securing advocates and referenceable customersMaintaining a high level of customer retention rate based on strong customer satisfaction, making sure customers are reference-able for new sales prospectsOperational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting the services engaged for and the expectations of the customersActing as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer’s expectationsAnticipate customers future requirements and provides broader industry/vertical/geo insights based on external and internal informationMaintaining customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the businessIdentify solutions for greater and faster time to value through the understanding of customer requirements, external context, and researching the options available in our product and service offeringsManage regional User Groups, attendance at customer days, case studies and testimonialsSkills And Experience We Value7+ years’ experience in customer facing role or equivalent combination education and related experienceFoundational knowledge of customer success in SaaS industry, HR tech or Payroll industryAbility to build relationships with a number of stakeholders across the business internally and externallyExecutive presence, confidence and credibilityExcellent communication skills in English, written and verbalProficiency in using MS Office, Salesforce CRM or similar toolManage multiple, concurrent ongoing engagements and prioritize competing prioritiesWhat’s In It For YouDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud