Customer Success Representative with English

At ExWo (the team behind betty.com), we’re building a global online casino brand rooted in fairness, simplicity, and radical transparency. We don’t reinvent the wheel – we make it turn better. Our mission is simple: treat players right, cut the nonsense, and create a product that earns trust every step of the way.We’re now looking for a Customer Success Representative to join our growing team. In this role, you’ll be the friendly, knowledgeable voice of our brand - guiding players through our platform, resolving issues with empathy and efficiency, and making every interaction a positive experience.What you’ll do:Respond promptly and empathetically to customer inquiries via email, chat, and other channels.Assist customers in navigating our platform and understanding its features.Gather and share customer feedback to help improve the player experience.Monitor satisfaction metrics and contribute ideas to increase engagement and loyalty.Work in rotating shifts, including evenings and nights.What you bring:Proven experience in customer service, support, or another client-facing role.Fluent English (both written and spoken).Excellent communication and interpersonal skills.Ability to handle challenging situations with patience and professionalism.A quick learner who can explain complex systems in a clear and simple way.Resilience under pressure and commitment to meeting deadlines.What we offer:The chance to play a key role in a fast-scaling international company.Real opportunities to grow your skills and career.A fun, collaborative, and supportive team environment.💬 Love helping people and solving problems? Turn that passion into your next career move – apply now and let’s build something amazing together.