Customer Success Specialist – Influencer Marketing

This is a remote position.We are a fast-growing influencer marketing agency helping brands run impactful social media campaigns with top-tier influencers. We manage campaigns end-to-end—from strategy and influencer outreach to execution and reporting.We are looking for an experienced Customer Success Specialist to support our sales and operations teams. This role is ideal for someone with 2–4 years of marketing experience, familiar with CRM management, inbound sales, and lead follow-up. You’ll play a key role in managing inbound leads, optimizing the sales pipeline, and ensuring smooth onboarding of clients into campaigns.Key Responsibilities Manage and maintain the CRM (HubSpot) with accurate lead, client, and campaign information. Qualify inbound leads and support the sales team with follow-ups, reminders, and pipeline tracking. Assist in onboarding new clients, ensuring expectations are clear and campaigns start smoothly. Generate reports and dashboards to track lead conversion, sales performance, and campaign outcomes. Collaborate closely with Account Executives, Campaign Managers, and Influencer Relations Specialists to ensure client satisfaction. Identify bottlenecks in the sales funnel and propose process improvements.Why Join Us Work in a fast-growing influencer marketing agency with global clients. Gain hands-on experience in customer success, sales operations, and campaign enablement. Be part of a remote-friendly, high-growth team with mentorship and career growth opportunities.Requirements 2–4 years of experience in marketing, digital marketing, influencer marketing, or agency environments. Proven experience with CRM platforms (HubSpot, Salesforce, or similar). Strong understanding of sales pipelines, lead management, and client onboarding processes. Excellent organizational skills and attention to detail. Comfortable working with data, dashboards, and reporting tools. Excellent written and verbal communication skills. Familiarity with influencer marketing, social media, or campaign execution is a strong plus.