Customer Support Agent – Swedish Speaker (Finnish a Plus) – Larvik

Are you passionate about delivering outstanding customer service, solving problems, and building strong relationships? Join ABAX in Larvik and become part of a forward-thinking team where customer value, technology, and teamwork are at the heart of everything we do.As a Customer Support Agent, you’ll be the primary point of contact for our Nordic customers, ensuring they get the full value of our solutions. From technical challenges to taxation questions, you’ll keep customers supported, satisfied, and engaged—always going the extra mile.What we’re looking for:Fluent in Swedish (required)Knowledge of Finnish (a big plus)What You’ll Be Doing:Handling incoming inquiries each day via phone, chat, and emailSolving a wide range of cases across technical issues, taxation, privacy rules, and system functionalityTroubleshooting independently and escalating when neededProviding high-level service that makes customers stay and succeedHelping customers get started with ABAX solutions and guiding them toward long-term valueRecording customer interactions and accurately maintaining our internal systemsIdentifying and passing along leads based on customer needs and potential valueWhat Makes You a Great Fit: Demonstrates previous experience in a customer service roleAre technically curious, solution-oriented, and eager to learn how systems and products workCommunicate clearly and stay calm under pressureWork efficiently and deliver consistent quality in a fast-paced environmentEnjoy helping people and solving problemsEqual OpportunitiesABAX is committed to fostering an inclusive environment that celebrates diversity. We welcome applicants from all backgrounds and strive to ensure our recruitment process is fair, accessible, and supportive.Background Check & Reference VerificationEmployment is subject to satisfactory references and a potential background check. We use RefApp, a digital and efficient solution, to manage references.A background check may be conducted alongside the reference process.