Customer Support Manager - Australia, New Zealand and Southeast Asia

What if we told you, you could make a career out of digging in the dirt and moving rock… but imagine a much bigger sandbox with 40-ton machines? At John Deere, we’re looking for talented individuals who are interested in building something bigger than themselves. We support those who move and shape our world—from the roads we drive on, to the houses we live in, and the pipelines that deliver our utilities, to the hospitals and schools that serve us. Everywhere you look, our lives are touched by the construction industry.If you’re ready to make an impact, read on—this could be your next big movePOSITION: Customer Support Manager Au, NZ and Southeast AsiaLOCATION: Crestmead, QLDTRAVEL: Up to 35% travel including international trips to Southeast AsiaWho We AreIntegrity. Quality. Humanity. Commitment. Innovation.These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.The OpportunityJoin a global leader in agricultural and construction equipment as our next Customer Support Manager for Australia, New Zealand, and Southeast Asia. In this pivotal role, you will plan, direct, and manage the development and execution of all customer support activities for our dealer network, ensuring exceptional customer and dealer satisfaction while achieving business objectives.You will lead a team, drive the implementation of parts and service sales and marketing plans, and collaborate with global and regional teams to deliver best-in-class support. This is a high-impact, office-based role with significant travel requirements.Key ResponsibilitiesPlan, direct, and manage customer support activities for all dealers in the region, aligning with company objectives.Oversee all customer and dealer support functions, ensuring high standards of satisfaction.Implement parts and service sales and marketing plans in collaboration with Aftermarket Sales Lead and global teams.Lead, coach, and develop a team, fostering a culture of excellence and continuous improvement.Guide dealers in building service department capacity and capability.Track and report on key performance indicators (KPIs) related to customer support, dealer satisfaction, and aftermarket sales.Ensure compliance with legal, safety, and company standards across all markets.Oversee warranty administration and product safety initiatives.Collaborate with internal teams to resolve product issues and enhance support processes.Lead initiatives to improve customer support processes, tools, and systems.About YouYou thrive in dynamic environments, inspire those around you, and are ready to take on big challenges. To succeed in this role, you’ll need:Required Skills & ExperienceStrong communication, planning, organizing, and leadership skills.Demonstrated experience in customer support, product support, or a related field.Proven ability to lead and develop teams.Experience managing multiple stakeholders and driving cross-functional collaboration.Ability to analyze and report on KPIs and performance metrics.Willingness and ability to travel up to 35%, including internationally.Commitment to office-based work (remote work is not available).Desired Skills & ExperienceExperience in marketing and sales, especially in parts and service sales.Previous experience supporting John Deere products or working within the John Deere dealer network.Experience in the agricultural, construction, or heavy equipment industry.Exposure to Southeast Asian markets and cultures.If you have the experience outlined above, and the passion to succeed, we would love to hear from you!Why Join Us?At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do. A mature outlook on flexible work arrangements which allows you to truly balance work and life. This role comes with a company car or car allowance as per policy.Professional Development (Higher Education, Training & Memberships)15% Super if you choose to go with John Deere Mercer Super Plan Paid Parental leave – 16 Weeks for new parents Purchase Leave Paid Community Leave available We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported. We welcome applications from all backgrounds and believe that by understanding and respecting each other’s differences we will perform at our best!Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team.Applications for this position will close at close of business November 23, 2025Note: Appropriate work authorisations are required in this country prior to application.The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.John Deere Is Committed To Creating An Inclusive Environment For All Employees, And Are Proud To Be Recognised By Diversity Council Australia Ltd As An Inclusive Employer For Three Consecutive Years 2021 - 2022 2022 - 2023 2023 – 2024John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.