Customer Support Representative German Market

Location: Sofia, Bulgaria (On-site or Hybrid)Languages: German (B2+ and above), English (B2+)Contract: Full-timeSchedule: MondaySunday, rotational shifts between 08:00 to 20:00About The RoleJoin a global leader in corporate travel & expense management. As a German-speaking Customer Support Representative, you will support business travelers, executive assistants, and corporate teams with travel bookings, itinerary changes, expense processes, and platform questions. Your mission is to ensure each journey is smooth, compliant, and stress-free.Key ResponsibilitiesProvide multilingual support (phone, email, chat) to German-speaking corporate clientsAssist with flight, hotel, and transportation bookingsManage itinerary modifications, cancellations, and travel policy complianceSupport corporate users with expense reports and platform navigationTroubleshoot system issues and escalate technical cases when necessaryLog all interactions accurately in internal tools (English)Maintain service quality, compliance standards, and KPIsIdeal Candidate ProfileGerman B2+ or higher (C1C2 preferred)English B2+ for internal communicationCustomer-focused, calm, and professionalExperience in customer service, travel, hospitality, or corporate support is an advantageStrong attention to detail and ability to multitaskComfortable with rotational schedules, including weekendsTech-savvy with good problem-solving skillsWhat You GainOpportunity to support high-profile business travelers and global companiesStable, structured onboarding and ongoing trainingHybrid or on-site working model depending on company policyPrivate health coverage and employee support programsProfessional development within a dynamic, multilingual environmentCareer growth in the corporate travel and technology sector