Customer Support Representative (German Speaker)

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcYWhat Will You DoAs a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business.Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.Job ResponsibilitiesHandles inquiries via phone, chat and email from customers and/or internal parties.Order management: order entry, price checking, order clearing compliant with Eaton's policiesComplaint handlingFull coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projectHandles a variety of pre-sales or post-sales service functionsProvide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product linesFosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationshipsQualificationsBachelor’s degree (BSC/BA)1-3 years experience in customer supportSkillsSkills:English language knowledge minimum B2 level and fluent GermanBasic MS OfficeSAP/Oracle knowledge or any Case Mgmt Tool is an advantageStrong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindsetWhat We OfferCompetitive compensation and benefits packageChallenging projects in dynamic collaborative teamFlexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWe make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.