German-Speaking Customer Support Specialist

Work model: hybridWorking hours: 24/7 or 12/5What We DoWe are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!For our office in Budapest, Hungary we are looking for German-Speaking Customer Support Specialist.ResponsibilitiesResolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction levelWe Can OfferMultilingual environmentPleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.Easy to access location and modern office buildingCompetitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can MoveSportPass (at a discounted price), medical benefits and other perksReimbursable language coursesTeam events and Company events (cool and youthful parties with team-games, etc.)High value awards and recognitions, annual bonus for top performers, and annual salary reviewWe Are Looking For You, If YouPossess excellent written and verbal communication skills in German and have at least upper-intermediate proficiency in EnglishHave experience in customer service; prior experience in an IT Service Desk environment is an advantage but not mandatoryHold a High School diplomaDemonstrate a strong willingness to learn – no prior IT background required, as comprehensive training will be providedAre open to working in rotating shifts (each shift is 8 hours)Exhibit strong communication skills, both written and spokenHave a flexible, open-minded approach and a positive “can-do” attitudeWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. NM1