Customer Support Specialist

Employer Industry: Customer ServiceWhy Consider This Job Opportunity Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on client satisfaction and member experience Work in a fast-paced environment that values innovation and quality Engage in a role that emphasizes problem-solving and effective communicationWhat To Expect (Job Responsibilities) Provide prompt and efficient customer support via phone, email, and chat channels Respond to customer inquiries regarding products, services, and policies with accuracy and professionalism Assist customers in troubleshooting technical issues and resolving complaints effectively Document customer interactions and issues in the CRM system for continuous improvement and reference Collaborate with other departments to escalate and resolve complex customer concerns where necessaryWhat Is Required (Qualifications) High school diploma or equivalent; a degree in communication, business, or related fields is a plus Proven experience in a customer support role or similar position, preferably in a fast-paced environment Excellent verbal and written communication skills, with a strong ability to empathize with customers Solid problem-solving skills and a proactive approach to addressing customer needs Ability to multitask and prioritize effectively, managing time efficiently under pressureHow To Stand Out (Preferred Qualifications) Familiarity with CRM systems and customer support software is an advantage Strong attention to detail and a commitment to delivering high-quality service#CustomerService #CareerOpportunity #ProblemSolving #CommunicationSkills #FastPacedEnvironmentWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #ResonanceCXPartners