Cyber Fraud Investigations Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Cyber Fraud Investigations Analyst for a CONTRACT assignment with one of our premier SaaS clients. This position is hybrid in Chicago, IL.Responsibilities :Investigate, analyze, and report cases of fraud/abuse related activity within or targeting the ecosystem. Create and synthesize various data tables into usable, actionable intelligenceDetail key attributes driving Fraud through signal identification and incorporate into machine learning models to create a more streamlined end-to-end process in mitigating fraud. Provide data to internal teams for secondary review and identification of additional fraud patterns to further enhance machine learning and AI initiatives. Integrate both traditional (covert/overt) and technical (SQL) investigative techniques within the intelligence gathering process. Produce investigative reports synthesizing data and information from across multiple platforms, systems, and tools to present key findings to necessary stakeholders for case resolve. Research cases ranging in complexity, fraud vector, and scope. Collaborate with Data Analytics and Data Engineering to detect, scale, and monitor fraud/abuse related behavior through key point indicators and data visualizations. Establish protocols for investigative practices, fraud detection, and actioningAnalyze and verify escalations of suspected fraud from internal and external teams. Utilize reverse engineering techniques to disrupt adversarial attack vectors. Discover exploited or potential vulnerabilities and collaborate with internal teams to provide solutions-based recommendations to address identified gaps. Work with Adobe internal teams to gain business-critical information. Utilize internal and external fraud identification tools and platforms to formulate better detection and actioning strategies. Engage with external groups and industry partners to combat fraud and abuse related behavior. Identify and vet new data sources to perform pattern, trend analysis and enhance fraud detection capabilities. Conduct thorough investigations of e-commerce transactions to identify anomalies and enhance fraud risk rules/assessments to increase the efficiency and effectiveness of fraud prevention measures. Required Skills :Excellent Written and Verbal Communication SkillsAbility to present key findings and recommendations to various stakeholders and audiences. Adaptability/ Prioritization - Able to operate in a fast-paced work environment and shift focus/priorities quickly. Creativity & "Thinking outside the box " desire to learn new things approach. Self-sufficient/Self-motivated - Can work collaboratively as well as independently through automated and manual efforts, having a proactive mindset. Attentive to detail - Ability to be thorough in the end-to-end process of an ask or project. Basic understanding and capability to execute investigation-style SQL queries (e.g., with inner/left joins). Inquisitive and investigative nature: Driven by curiosity to understand the mindset and actions of an attacker. Willingness and desire to work independently and problem-solve with visionary guidance. Positive, learning mindset with a detail-oriented, analytical approach to problem-solving. Ability to excel while working remotely with the skills and self-discipline to do so effectively. Experience in Fraud Operations or Investigations is required. Experience in commerce/transaction review for signal and anomalous pattern identification and knowledge of remediation efforts to include, but not limited to, risk rule adjustments. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.