Czech Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives for Booking.com, with the flexibility to work remotely from Greece. If you have a passion for travel and customer service, this position is perfect for you! As a customer service representative, you will assist travelers with their booking inquiries and ensure they have a seamless experience while exploring the globe.Key ResponsibilitiesRespond to customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in CzechProvide information on accommodation options, pricing, and promotions available on Booking.comAssist customers in resolving issues related to their bookings and ensure a high level of satisfactionDocument interactions accurately and maintain customer records in the CRM systemCollaborate with other departments to ensure effective service delivery and resolution of customer queriesStay informed about industry trends and updates related to Booking.com servicesRequirementsFluency in Czech (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the travel or hospitality sector, is desirableExcellent communication skills and a positive attitude towards helping customersStrong problem-solving skills and ability to work efficiently in a remote environmentProficiency in using computer applications and CRM systemsFlexible availability to work in shifts, including weekends and holidays as neededAbility to work independently while maintaining high service standardsBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..