Delivery Associate

Join us on a journey of endless possibilitiesAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.Learn more at www.stradaglobal.comDELIVERY, ASSOCIATERole ResponsibilitiesTo process payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specifiedTo provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salariesRespond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyaltyTo own and manage the quality and accuracy of operational tasks of the teamTo support and help facilitate 100% SLA attainment for the team through effective WFMBe a SPOC to the Clients (Internal / External)Be the Innovation champion for the process and teamMain Responsibilities-ProductionResponsible for processing payrolls and HR tasks and Meeting TargetsProviding Feedback on Quality Issues Found during AuditsResponsible for timely escalation of production related issuesResponsible for maintaining Accuracy for the teamPrioritizes, allocates and actions daily tasks to be accomplished to meet SLATo build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etcEnsures that team members get data required, in right format and in time to complete payrolls to agreed deadlinesCalculates, prepares and transmits manual payments and third-party disbursementsCoaches and advises team members on Systems and PC usageSuggests ways in which systems and procedures can be improved to enhance the businessResponsible to track and manage SLAsHelp TL manage escalations for the team including RCAs, tracking, data collation and analysisMain Responsibilities-CompliancesFollowing ISMS Compliance of the teamAdhering To Company Policies, Rules and RegulationsFollowing Quality Processes Thoroughly - Checklists, Standards Etc. o processAdhering to Work Timings, Leave SchedulesRequirementsKey experienceBachelor's Degree holder0.6-3 Years experiencePC Literacy - Word and Excel (Basic Level)Good technical knowledge of payroll and payroll systemsTrack record of face to face, telephone, and written contact with customersSkillsGood communication skillsCommitment to achieve deadlinesLearning AttitudeAt Strada, Our Values Guide Everything We DoAnticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.Our commitment to Diversity and InclusionStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.Diversity Policy StatementStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DisclaimerNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.