Delivery Director

***No 3rd party candidates will be accepted******Based in Orlando***Key Responsibilities: • Lead the overall delivery and program governance for a portfolio of digital and technology transformation initiatives within the Resorts & Vacation vertical. • Serve as the strategic partner to client executives — ensuring alignment of Myridius’ solutions with business outcomes, guest experience, and digital innovation goals. • Oversee multiple cross-functional teams across Engineering, Cloud, Data, AI/ML, Experience Design, and Enterprise Platforms (Salesforce, SAP, etc.). • Drive operational excellence — SLAs, project governance, risk management, and continuous improvement. • Manage P&L ownership for the account, ensuring growth, profitability, and account expansion. • Collaborate with the Business Head and Sales Leadership to shape the account strategy, identify growth opportunities, and influence CXO-level decisions. • Champion talent management, mentoring delivery leaders and building a strong bench aligned to client roadmap. • Drive innovation and automation initiatives, integrating digital tools to enhance delivery agility and quality. • Ensure high client satisfaction (CSAT/NPS) through proactive engagement, transparency, and accountability. Ideal Candidate Profile: • 15–20 years of experience in technology services delivery, with at least 5 years in account leadership or delivery management roles. • Proven success in managing large-scale hospitality, travel, or consumer experience transformation programs. • Strong understanding of hospitality technology stacks, including property management systems, reservations, guest engagement platforms, and digital experience layers. • Expertise in Agile, DevOps, Cloud, and Data-driven delivery frameworks. • Excellent CXO-level stakeholder management and communication skills. • Prior experience managing P&L ($10M+) and large, globally distributed delivery teams. • Entrepreneurial mindset with the ability to drive growth in an account-led environment.