Demand Management Order Processing, Industrial SEA (Contract)

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.Your Key Responsibilities1. To support establishment of Order Processing function together with SEA Order Processing team Establishment of Order Processing departments in SEA Region sales areas based on customer requirements and required languages To support implementation and roll-out Salesforce Service Cloud for inquiry management in SEA in Asia Pacific Order EntryResponsible for firm business: Ensure that global order booking rules are implementedCheck against contract (consistency check)If applicable, check order confirmation pre-requisites (e.g.letter of credit, financing, export control) and check against order bookCreate orderInitial alignment on quantities with customer for quantity contractsTrigger capacity check: handover to Demand Processing in case of deviationsCreate and send order confirmationUpload of delivery information to customer portals, if applicable Perform internal and external order change managementHandling of customer requests in Salesforce Service CloudEnsure that each inquiry is recorded in a ticket in Salesforce Service CloudDemand and Capacity alignment with end-customerChange orders and update quantity contractsEDI error processing of external sales ordersProactive Handling of order changes caused by Schaeffler (AB-Monitor)Coordination of phase-in / phase-out with the customerHandling of customer request for product certificates Logistics and invoicingCreation of delivery notes according to customer’s monthly capability (for Distribution)Execution of credit managementIf applicable, request / cross check all necessary shipment documents and conditionsHandling of delivery exceptions (special transport)Delivery coordination with customer and forwardersRequest for proof of deliveryFollow up on shipment documents and save in SAPCustomer specific (Logistics) RequirementsEstablish regional responsibility for evaluation and documentation of customer specific logistics requirementsCoordinate logistics requirements with all affected departments (Region / HQ / Corporate) in case of new requirements and request for changesMonitor implementation and alignment with end-customersDefinition of counter measures in case of deviationsProject ManagementImplementation of projects in the context of continuous improvement process and quality managementSupport (sub-)projects with focus on Demand ManagementAlignment with process owner regarding extensive process changes or requirements (Δ-Analyses)Your QualificationsBachelor’s degree in Business Administration, Supply Chain Management or relevant field.A minimum of 1-3 years' proven experience in a customer service or Scheduler.Customer Centricity.Goal focus.Coordination skills.Maturity to communicate & negotiate with customers, subcontractors as well as with internal partners.Middle class English writing / speaking skill.Preciseness and carefulness in terms of data handling.Cost consciousness.Good command in English. As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your online application.Information on our understanding of leadership can be found here: www.schaeffler.com/leadership.www.schaeffler.com/careersYour ContactSchaeffler Manufacturing (Thailand) Co., Ltd.Irinyakorn Srisak+6633078968Keywords: Experienced; Coordinator; Full-Time; Limited; Supply Chain Management;