Deskside Support Specialist – IT & OT Infrastructure

About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.To learn more about how we can supercharge progress for you, visit www.hcltech.com🔧 Senior Onsite IT Support Engineer – Manufacturing & OT SystemsWe’re looking for a hands-on IT Support Engineer with 7+ years of experience in deskside and onsite support, especially in manufacturing or shopfloor environments.Key Responsibilities:Provide end-user support for hardware, software, network, and mobile devices (Windows, macOS, Android, iOS)Troubleshoot and maintain RF scanners, printers (Zebra), AV equipment, and shopfloor PCsSupport OT technologies including PLCs and industrial IT systemsCoordinate with vendors and ensure site IT uptimeExecute IT projects and ensure SLA adherenceMaintain documentation and knowledge base articlesParticipate in on-call support and possible rotational shiftsRequired Skills:Strong knowledge of Windows OS, SCCM, Intune, AD, JAMFExperience with rugged devices, RF scanners, and managed print servicesFamiliarity with ITIL processes and tools (ServiceNow, BMC Remedy)Excellent troubleshooting, communication, and customer service skillsAdditional Info:Travel to other sites may be requiredOn-call support for critical issues outside business hours