IT Service desk Analyst

Role: Service desk Analyst - Italian and English speaking is mustExperience: 3 to 8 YrsLocation: Italy ( Onsite )TasksService Desk Analyst (Italian)Ø IT Interns with basic knowledge to create tickets in IT tools like Service NowØ Trainings can be provided for Ticketing tool.Ø To create Service Now ticketsØ Fluent in Local language : ItalianRequirementsRole DescriptionThis is a full-time on-site role for a Service Desk Analyst located in Italy . The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.QualificationsTechnical Support and Troubleshooting skillsAnalytical SkillsCustomer Support and Customer Service skillsExcellent problem-solving abilitiesStrong communication and interpersonal skillsExperience in IT helpdesk or customer service roleRelevant technical certifications would be a plus