Desktop Support Engineer

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom.This is more than a typical support role. You’ll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce.Key Responsibilities:Provide deskside and remote technical support across Windows, Office 365, and network systemsTroubleshoot and resolve complex hardware and software issues efficientlyDeliver high-quality, customer-focused support to end users, including senior stakeholdersSupport and maintain business applications such as Bloomberg, FactSet, Salesforce, and ZoomAdminister and maintain Active Directory, Exchange, and endpoint security toolsConfigure and deploy HP and Lenovo laptops, desktops, and peripheralsContribute to IT projects including upgrades, migrations, and new technology rolloutsCollaborate with regional and global IT teams to ensure consistent service standardsConduct proactive floor walks to build relationships and identify potential issues earlyKey Requirements:Proven experience in a deskside or technical support role within professional or financial servicesStrong knowledge of Windows 10/11, Office 365, Active Directory, and ExchangeExperience with support tools such as ServiceNow, SCCM, or similar platformsExcellent communication skills with the ability to support senior users effectivelyAwareness of information security best practicesConfident troubleshooting a range of hardware, network, and application issuesRelevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantageCertifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence.Why Apply?Be part of a global organisation where technology drives every strategic decisionGain exposure to enterprise-grade systems and financial platforms in a high-trust environmentWork alongside experienced IT professionals who value ownership and continuous improvementJoin a culture that rewards accountability, initiative, and exceptional serviceOpportunities to contribute to international projects and develop your technical expertiseFor a full consultation, send your CV to ARC IT Recruitment today.