Desktop Support Engineer L1 EG

WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!Work Location: Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, EgyptExcis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.Client in 190+ countries6000+ Engineers200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.Key ResponsibilitiesInstall and maintain desktop hardware/software (Windows, Office 365)Troubleshoot issues via helpdesk ticketing systemsManage user accounts in Active DirectorySupport mobile devices (iOS/Android)Ensure security with anti-virus and encryption toolsRequirementsFluent in English and Arabic with valid working permit in EgyptCompTIA A+ or MCP certification preferredExperience with Windows, Active Directory, and hardware troubleshootingStrong problem-solving and customer service skillsAt least 0.5 to 1 years of professional IT troubleshooting work experience BenefitsThis is your opportunity to join a world-class IT organization and take your technical skills to the next level. Don't wait - apply today and start building your future with Excis!