Desktop Support Specialist - Onsite

Job Summary:We are seeking an experienced Desktop Support Engineer with 5+ years of technical support experience and C1-level proficiency in German to provide high-quality IT support to German-speaking users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely and professional resolution of incidents in a multilingual environment.Key Responsibilities:Provide first and second-level technical support to German- and English-speaking end-users, both remotely and onsite.Install, configure, and maintain desktops, laptops, printers, and peripherals.Troubleshoot and resolve issues related to operating systems (Windows 10/11, macOS) and Microsoft 365 applications.Manage user accounts, permissions, and security groups through Active Directory and Exchange.Support VPN connectivity, network access, and other IT infrastructure services.Ensure all incidents and service requests are logged and resolved within SLA timelines in the ITSM system.Collaborate with global IT teams to escalate and resolve complex issues.Maintain and update IT asset inventory, ensuring proper hardware/software documentation.Assist with onboarding/offboarding of users, ensuring proper device setup and access configuration.Communicate effectively with users in German and English, ensuring clear understanding and resolution of technical issues.Required Skills & Qualifications:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).German language proficiency – C1 level (mandatory).Strong command of Windows 10/11 and Microsoft 365 environments.Experience with Active Directory, group policies, and remote support tools (e.g., TeamViewer, AnyDesk).Basic understanding of networking (TCP/IP, DHCP, DNS, VPN).Excellent communication, customer service, and problem-solving skills.Ability to work independently and prioritize multiple tasks efficiently.Preferred Qualifications:Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Experience with SCCM, Intune, or other endpoint management systems.Familiarity with ITIL principles and ITSM tools (ServiceNow, Jira, or Zendesk).Work Environment:Hybrid or onsite depending on project requirements.May include rotational on-call or after-hours support as needed.