Development Support Analyst - Insurance Application Services (Contract)

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!" Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Group Application Services team in the capacity of: Development Support Analyst – Insurance Application Services (Contract) (Grade 2) Investigate, troubleshoot and resolve technical issues related to software applications and systems.Work closely with development teams, stakeholders, and end-users to identify and fix problems, ensuring minimal downtime and optimal system performance. Location: Kingston As a Development Support Analyst – Insurance Application Services, you will: Evaluate and undertake impact analysis on major technical options and takes a leading role in proposing technical solutions within area of expertise. Take responsibility for investigative work to seek effective business solutions for assigned projects. Take responsibility as needed for the detailed specification and modelling of recommended solutions. Plan, arrange, and control meetings, workshops, and relations with client/user staff during system investigations and throughout subsequent development work. Take technical responsibility for most stages of the life cycle for software development of all types of systems. Prescribe standards for the terms and symbols used in program documentation. Assist to set guidelines for the preparation of policies and procedures manuals. Coordinate the preparation of detailed documentation on the operation of programs for users and computer operators. Undertake all work in accordance with required technical and quality standards and using appropriate methods and tools to achieve well-engineered product. Recommend program changes to increase operating efficiency or to adapt to new systems requirements. Modify application software to include corrective maintenance. Implement version control and release management procedures, as per change management policy. Apply automated and manual tools including ‘black box’ and ‘white box’ testing, to test and evaluate systems and networks under development. Monitor all activities against plan, providing regular and accurate reports to senior management, and client/user management as appropriate. Maintain contact with larger software and hardware vendors for support and to remain informed of developments within the industry. Communicate with core software vendors, to develop system designs into specific functionality requirements. Perform other job-related duties assigned from time to time. What do you need? Bachelor's degree in computer science or equivalent qualification from a recognized tertiary institution. A minimum of two (1) years working experience in IT related disciplines. Strong analytical/critical thinking skills. Results oriented. Effective interpersonal and communication skills. A team player. Sound decision-making skills. Working knowledge of programming languages, such as COBOL, TSO, JCSL, CICS C#, SQL, CSS, HTML, JavaScript, DB2 and MSSQL. Familiarity with Software Development Life Cycle (SDLC) methodologies. Ability to design and develop moderately complex programs and programs modification. Experience in application systems integration of average complexity. If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than November 21, 2025. While we appreciate all applications, only shortlisted candidates will be contacted.