Digital Channels Manager (Senior Expert – Services Owner)

🌟 We Are Hiring: Digital Channels Manager (Senior Expert – Services Owner) 🌟Are you passionate about shaping digital experiences and driving customer value through smart digital strategies? We are looking for an experienced Digital Channels Manager who can lead the evolution of our digital platforms and elevate customer engagement across all touchpoints.In this role, you will drive digital channel strategy, enhance user experience, and optimize our customer portal and other digital service channels. If you thrive in a dynamic environment and enjoy turning insights into impactful digital solutions—this role is for you.🔹 Key ResponsibilitiesDigital Channels StrategyDevelop and execute a comprehensive digital channel strategy.Identify trends, opportunities, and areas for digital enhancement.Align digital initiatives with overall business goals.Customer Portal & Digital ChannelsOversee development, optimization, and performance of digital service channels.Increase customer adoption, satisfaction, and usage of digital tools.User Experience (UX) EnhancementCollaborate with UX/UI teams to improve usability and engagement.Conduct feedback sessions and implement data-driven improvements.Analytics & InsightsUse analytics to track user behavior and extract actionable insights.Continuously refine digital channels based on performance data.🔹 Who You AreYou have experience in business development, preferably in digital services.You bring a holistic, customer-centric mindset.You’re skilled at leveraging data to create value-adding services.You understand service sales and software-based business models.You are intuitive, commercially minded, and an excellent communicator.Fluent in English, both written and spoken.📍 Gothenburg