Digital Customer Service Specialist

SummarySalary: Competitive Team: Customer Service and Inside Sales Location: Australia - Sydney Parramatta Contact CentreAbout UsDyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.About The RoleAs a Digital Customer Service Specialist, you will report to the Digital Quality Manager and will contribute to one of the largest functions in ANZ. In the role you will support a wide range of social media enquiries and have a passion for creating and moderating communities online. You will prioritise public interactions with the Dyson brand via Instagram, Facebook and other social media channels ensuring we strengthen the brand image. You will prioritise influencers, partners and UGC content in partnership with our marketing team uplifting voices that share our values and ambitions. You will monitor Dyson comments section on all posts ensuring the aim of the campaign is being received by owners and followers alike. You should be a person that thrives in the digital space and understand the intricacies of social media channels. As you will bridge the gap between Customer Care and Marketing teams your ability to be agile and communicate well will be necessary to drive a community that matches our objectives. When not supporting complex case work you will handle inbound queries from owners.Main responsibilities include but not limited to:-Effectively answer inbound contacts from owners, service agents, and retailersPassionate about providing great customer service, be an exceptional communicator and take pride in helping othersProvide expert product knowledge and educate Dyson owners on their machinesEmpower and educate owners by using available resourcesProvide support and troubleshooting via email, live chat or socialData entry, administration and computer literacy to navigate various systems such as CRMResponsibility for managing cases within the Community queue, ensuring most interactions, tags and comments related to Dyson are handled based on our standardsPromote best practice care and tips and tricks via socials tackling hard questions and issues in public domainModerate group chats and private groups with owners and super consumers to develop brand loyaltyRespond to product, service centre and demo store reviews via Bazaar Voice, Google and other channelsShare your knowledge of Dyson products ensuring our owners are always up to date with latest offerSales of new machines to existing and new owners, promoting the Dyson Home Participate in Dyson sales sprints and promotional events Work closely with the marketing team to support campaigns, NPD launches and influencer advocacyProvide feedback to product and social teams on what's working within the digital landscapeWork with APAC social teams to help with content and digital standardsAbout YouTo be successful in this role you will be a confident and clear communicator with active listening skills and a high level of written communication skills. You are passionate about delivering an exceptional and memorable customer service experience and comfortable with social media channels and posting guidelines.Previous skills & experience:-Managing customer interactions across social media platforms such as Facebook, Instagram and TikTok is preferred but not essentialPrevious customer service experienceTyping speed of 35+ words per minute and strong computer literacy skillsSkilled in data entry with an understanding of Excel and CRM systems preferredBenefitsOutside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.Posted: 24 November 2025ApplyShare this Share on LinkedIn Share on Facebook Share on Twitter Share on Email