Direct Contract, Consumer Banking Account Services Staff, Technology & Operations

Business FunctionDBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)ResponsibilitiesCapable to do ‘end to end’ process of Static Data Maintenance with 100% accuracy at good speedCapable to perform daily account maintenance requested by BU or other departmentSupport any kind of UAT related with account services and actively involved in Process of Improvement projectPerform good control on daily operation, email tracking, and DWORPerform back up as leave cover for unavailable staff within CB Account ServicesTimely problems/issues escalation to supervisor/higher managementComply with all internal mandatory regulation, such as block leave regulation and training requirementPosses a good control and always comply with internal/external regulation (SOP, SLA, Code of Conduct, OJK/BI regulation, DBSI internal regulation, etc)Maintain good relationship with other department, Business Unit, Branches, and other team within T&ORequirementsMinimum 2 years of experience in a customer service or account management role, preferably in the banking or financial services industryStrong communication and interpersonal skills, with the ability to interact with clients from diverse backgroundsProficient in using various software applications and digital tools to manage client accounts and dataExcellent problem-solving and analytical skills to identify and resolve client issues efficientlyAbility to work collaboratively in a team environment and contribute to the achievement of department and organizational goalsCommitment to providing exceptional customer service and a genuine interest in the financial well-being of CBO account holdersApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Primary LocationIndonesiaJobOthersScheduleRegularJob TypeFull-timeJob PostingNov 24, 2025, 3:55:23 AM