Director – Client Success

About CBOSIT Technologies At CBOSIT Technologies, we empower organizations to scale and thrive through intelligent digital transformation. We combine business consulting, technology implementation, and managed services to help clients achieve measurable business outcomes. Our team of strategists, technologists, and delivery experts operates with agility, client empathy, and a passion for creating impact. We value clarity, execution discipline, and collaboration — and we’re now seeking a leader who can elevate our client experience and delivery performance across every engagement. Role Overview CBOSIT is looking for a visionary Director – Client Success to lead both Sales and Delivery Excellence, ensuring that every client partnership is a success story — from discovery to managed services. This leadership role sits at the intersection of business growth and operational delivery. The ideal candidate will bring proven experience in client acquisition, tender/RFP management, delivery governance, and account leadership, while fostering strong relationships built on trust and measurable outcomes. You will lead CBOSIT’s Client Success charter — driving growth, ensuring delivery guardrails, and building a world-class client experience engine. RequirementsKey Responsibilities 1. Client Success Leadership Define and lead CBOSIT’s Client Success strategy, aligning business growth, delivery performance, and client satisfaction. Build a scalable client engagement model that covers Discovery → Implementation → Managed Services. Establish governance structures, account review rhythms, and CSAT/NPS programs. Represent the voice of the client in internal decision-making. Drive adoption, renewal, and expansion of CBOSIT solutions within key accounts. 2. Sales & Business Development Lead tender and RFP participation, ensuring timely, high-quality submissions. Collaborate with Marketing and Pre-Sales to convert MQLs into active opportunities. Drive business growth through outreach, partnerships, and strategic pursuits. Develop account growth plans, identifying cross-sell and upsell opportunities. Maintain an active view of the sales pipeline, revenue forecasts, and account performance. 3. Delivery & Account Governance Oversee the delivery lifecycle for key accounts, ensuring adherence to CBOSIT Delivery Guardrails. Partner with delivery teams to ensure project scope, quality, and profitability. Build and institutionalize processes for project governance, risk tracking, and delivery quality. Conduct periodic account and delivery reviews, ensuring proactive escalation management. Embed best practices in delivery frameworks, tools, and templates. 4. Team & Capability Building Mentor and lead consultants, account managers, and delivery owners to build a client-first culture. Collaborate with Practice Leads to ensure technical and delivery readiness for client engagements. Foster a high-performance, transparent, and collaborative team environment. Identify capability gaps and lead initiatives for delivery enablement and continuous improvement. Candidate Profile