Director of Business Systems - Remote

Company DescriptionAt PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.In September 2025, we raised a $50 million Series E funding round to accelerate our growth.We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.Join us and be part of a team that’s shaping the future of payments—one experience at a time.Job DescriptionThe Director Director of Business Systems is responsible for shaping and executing PayNearMe’s enterprise technology strategy, including our selection and implementation of an AI tool stack. This leader will partner across all business functions to ensure our enterprise systems, like Salesforce, Jira, Zendesk, and Intacct, along with their integrations and related processes, scale effectively with the company, deliver measurable business value, and drive operational excellence.Key ResponsibilitiesStrategic Leadership & RoadmapPartner with executives and business stakeholders to understand functional needs and translate them into a strategic enterprise systems roadmap.Define and communicate a clear vision for PayNearMe’s business systems, aligned with company priorities, business metrics, and scaling requirements.Establish KPIs and metrics to evaluate system performance, adoption, and business impact, and use them to inform prioritization.Systems Architecture & ExecutionRadically streamline our quote-to-cash, contracting, and billing processes that support our complex enterprise client contracts by enhancing our salesforce ecosystem, integrating with other tools and databases, automating workflows, and building custom business logic.Help our client and customer service teams scale with our rapid growth by improving their existing tools, like Salesforce and Zendesk, and integrating new tools, AI, and automations to support client onboarding, implementation management, customer health monitoring, renewal conversations, and more.Support our money movement business by partnering with our Finance and Accounting teams to automate and streamline existing accounting and reconciliation processes leveraging a variety of data sources such as Salesforce, Intacct, Snowflake, Egnyte, and more.Partner with Sales, Customer Success, Accounting, Finance, and other teams to identify and implement systems needs and/or process improvements.Drive the selection, integration, and optimization of enterprise systems and applications across the business.Ensure security, compliance, and scalability across all business systems.AI & Emerging TechnologiesDevelop PayNearMe’s enterprise AI tooling strategy to maximize business value while minimizing tooling sprawl.Evaluate and implement AI-powered solutions that streamline processes, improve data insights, and enhance employee productivity.Partner with our VP of Data Engineering to identify and implement our core AI tooling stack accounting for layers like: workflow automation, data platform, vector store, LLM access, prompt and chain frameworks, governance, monitoring, security, knowledge management, and interfaces.Stay ahead of industry trends to recommend and integrate emerging technologies.Team Building & ManagementRecruit, lead, and mentor a team of systems architects, administrators, and developers.Establish best practices for project management, vendor selection, and systems governance.Create a culture of accountability, innovation, and continuous improvement.Change Management & EnablementDevelop change management strategies to drive adoption of new tools and processes.Build training and communication plans to maximize user engagement and minimize disruption.Optimize end-to-end workflows, ensuring seamless integrations between applications.Data & Analytics AlignmentBuild systems that improve real-time visibility into key business metrics at various levels of the organization combining inputs from multiple tools and databases.Partner closely with Data & operations leadership to ensure systems feed high-quality, standardized data.QualificationsB.S. in Computer Science or a related technical discipline, or equivalent experience.10+ years of technical program management experience, leading complex technology projects and programs.5+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.Proven experience identifying and addressing systemic inefficiencies and scaling technical programs.Experience building, growing, and leading a technical program management organization.Expertise with Agile and Scrum frameworks and the application in product development and delivery.Fluency with the Atlassian ecosystem; Jira, Jira Product Discovery, Advanced roadmaps, and Atlas. Strong communication and executive presence; able to influence across all levels. Proven interpersonal skills, including relationship building and collaboration within a cross-functional team.Ability to influence across virtual teams and disparate stakeholder groups.Strategic, organizational thinker with a track record of strengthening program governance and controls within an organization.BenefitsAdditional InformationBase salary per year (paid semi-monthly)Fast- paced and professional work cultureStock options with standard startup vesting - 1 year cliff; 4 years total$50 monthly communication expense stipend to go towards your phone/internet bill$250 stipend to enhance your WFH setupReimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)Premium medical benefits including vision and dental (100% coverage for employees)Company-sponsored life and disability insurancePaid parental bonding leavePaid sick leave, jury duty, bereavement401k planFlexible Time Off (our team members typically take off ~3-4 weeks per year)Volunteer Time Off13 scheduled holidays4-6x / year in-person team meet-ups Location: Flexible/Remote (within the US)Salary Range: $200,000 - 250,000PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.—CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICECandidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/Assistance for Disabled ApplicantsAlternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.All your information will be kept confidential according to EEO guidelines.