Director of Customer Success

Customer Success Director (Aerospace & Defense)A leading aerospace and defense manufacturer is seeking a Customer Success Director to oversee its Account Management and Estimating functions. This position will lead customer-facing teams focused on order realization, forecasting, RFQ management, and overall customer satisfaction. The ideal candidate will be a results-oriented leader who can balance strategic planning with day-to-day execution.Responsibilities:Lead and develop Account Management and Estimating teams to achieve revenue and KPI goals.Oversee customer accounts from order entry through delivery.Manage RFQ and estimating processes to ensure accuracy, timeliness, and profitability.Partner cross-functionally with Operations, Engineering, Procurement, and Quality.Drive forecasting and demand planning to align with production and customer needs.Collaborate with Business Development on strategic growth opportunities.Support new product introductions and ensure successful customer launches.Qualifications:Minimum 5 years in Aerospace & Defense.Proven leadership and customer relationship management experience.Strong communication, analytical, and organizational skills.Advanced proficiency in Microsoft Office.Bachelor’s degree preferred.Must be a U.S. Citizen or Permanent Resident (ITAR compliance).